Top Questions to Ask Before Hiring Movers
Moving is one of those life events that can either be a smooth transition or a total mess—and often, the difference comes down to one thing: who you hire to help. Whether you're shifting from a studio apartment downtown or relocating your family to a new home across the valley, asking the right questions before hiring movers is critical. In a city like Phoenix, where the heat is real and the logistics can get complicated, knowing what to ask helps you avoid costly surprises.
At POG Moving & Helpers, we’ve helped thousands of renters and homeowners navigate local and long-distance moves. We’ve seen what happens when people don’t ask the tough questions, and we want to help you avoid those headaches.
1. Are You Properly Licensed and Insured?
This should be the top question on your list. Any trustworthy local moving company or long distance mover must hold valid licenses and insurance—not only to safeguard your belongings but also to shield you from unexpected financial hits. And don’t settle for verbal assurances—request documentation to back it up.
We once had a customer come to us after being left high and dry by an unlicensed mover. Not only did they lose their deposit, but they also had to scramble to find last-minute help. Lesson learned.
2. Can You Offer a Detailed Estimate?
A ballpark figure over the phone won’t cut it. Request a written, line-by-line estimate that’s based on a visual inspection—either in person or via video. This gives moving companies a realistic view of the job and protects you from surprise charges on moving day.
At POG Moving & Helpers, we walk clients through their inventory and offer transparent pricing so there are no surprises when the truck pulls up.
3. What Exactly is Included in the Price?
Hidden fees can sneak up fast. Some moving companies tack on extra charges for things like stairs, elevator access, or even tape and padding. Get clarity upfront by asking: Are packing materials part of the deal? Does your crew take care of putting together and taking apart furniture? What if there’s a delay with move-in—will I be charged for the wait?
Clarity upfront saves money later.
4. Have You Worked with Apartment and Rental Moves?
Relocating to or from an apartment isn’t just about packing up your life—it often comes with logistical curveballs. From coordinating freight elevator windows to securing parking permits, the details matter. Look for movers who specialize in Apartment/Home, Rentals & Leases Moving Services and know how to navigate these challenges with building staff.
Need tips for apartment transitions? Read our blog on Key Points for Moving into a High-Rise Apartment.
5. What’s the Damage Policy?
Accidents happen, even with the best teams. That’s why it’s essential to understand what kind of coverage is provided. Does the company offer full-value protection or just basic liability? What’s the claims process like?
Having this clarity will give you confidence that your valuables are in good hands.
6. Who’s Actually Showing Up on Moving Day?
Are you getting full-time employees or temporary labor? This matters. In-house movers are more likely to be trained, insured, and experienced. At POG Moving & Helpers, we use our own vetted team so we can guarantee quality service from start to finish.
7. Can You Share Reviews or References?
A good company should have a solid reputation. Look up recent reviews and ask if they can provide references. You’ll get insight into their reliability, professionalism, and how they handle unexpected challenges.
Spoiler alert: We’re proud of our track record—just take a peek at our Google reviews.
8. What If My Plans Change?
Moving timelines can be unpredictable. You might find yourself in limbo—perhaps the lease on your current place ends before your new one begins, or a closing date unexpectedly shifts. Ask if your movers provide flexible solutions like short-term storage, rescheduling options, or staggered moving days. At POG Moving & Helpers, we’ve built our services to flex with your plans—because life rarely sticks to the script.
Wrapping It Up
Hiring movers in your area isn’t just about who has the biggest truck. It’s about trust, transparency, and making sure your move goes off without a hitch. These questions will help you identify affordable & professional teams—not just good at advertising.
Looking for more helpful tips?
Ready to make your next move stress-free? Contact POG Moving & Helpers today to get your personalized quote or learn more about our full range of moving services. Whether you're relocating across town or tackling a tricky apartment move, we're here to help—every step of the way.